1. How does children's head protection work?
This product is designed to protect your baby's head in the event of a fall or impact. It is worn like a small backpack, providing soft, cushioning protection for the back of your child's head.

2. From what age can my child use this product?
This product is recommended for babies from the time they begin to stand and take their first steps, generally from 6 months up to around 24 months.

3. Is the product adjustable to fit my baby's size?
Yes, the protector has adjustable straps that allow it to be comfortably adjusted to your baby's size, ensuring that it stays securely in place.

4. Will the product interfere with my baby's movements?
No, this product is designed to be lightweight and comfortable. It does not restrict your child's movements, allowing them to play, crawl and walk freely.

5. Is the product easy to maintain?
Yes, it is made from easily washable materials. You can clean it by hand or machine with a delicate cycle to maintain optimal hygiene.

6. Is the product design suitable for both boys and girls?
Absolutely! The turtle design is cute and gender neutral, making it suitable for both little boys and little girls.

7. What if the product is not suitable for my child?
If you are not satisfied with your purchase, we offer a [X days] return policy. Please see our returns policy for more details.

8. Is this product safe for my child?
Yes, your child's safety is our priority. This product is made from non-toxic materials and has been tested to meet current safety standards.

9. Is this product available in multiple sizes?
Currently this product is available in one size with adjustable straps. It is designed to fit most babies and toddlers.

10. How can I place an order?
You can place an order directly on our website by adding the product to your cart and following the instructions to complete the purchase. We offer different payment options for your convenience.

1. Return period

You have [14 days] from the date you receive your order to return an item.

2. Return conditions

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging, with all labels intact.
• Have proof of purchase (invoice or order confirmation).

Exceptions:
Damaged or used items will not be eligible for a refund, except in the case of a manufacturing defect noted upon receipt.

3. Return procedure

To initiate a return, please follow these steps:

1. Contact us at contact.babycompagnie@gmail.com or via our online contact form , specifying your order number and the details of the product you wish to return.
2. Wait for our confirmation and follow the instructions for sending your item.
3. Ship the item to the address we provide. You are responsible for return shipping costs unless we made an error (incorrect or defective product).

4. Reimbursement

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

• If approved , your refund will be processed, and a credit will automatically be applied to your original method of payment, within [7-10 business days].
• If refused , we will return the item to you with an explanation.

5. Exchanges

We currently do not offer an exchange service. If you would like a different product, please return the purchased item and place a new order.

6. Defective or damaged items

If you have received a defective or damaged item, please contact us immediately at contact.babycompagnie@gmail.com with photos of the product and packaging. We will offer you a replacement or a full refund at no extra cost.

7. Late returns

If more than [10 days] have gone by since your receipt of your purchase, unfortunately we cannot offer a refund or exchange.

8. Questions

For any questions regarding our return policy, please do not hesitate to contact us at contact.babycompagnie@gmail.com or via our contact form.

1. Company identification

• Company name: baby company
• Legal form: sole proprietorship
• Share capital:
• Registration number: SIRET 951 677 475 00018
• Email address: contact.babycompagnie@gmail.com

2. Site host

• Host Name: Shopify Inc., a Canadian company listed on the TSX and NYSE
• Head office address: 151 O'Connor Street
  Ground floor
  Ottawa, Ontario K2P 2L8
  Canada
• Phone number: +1 650 253 0000
• Website: shopify.com

All elements present on this site (texts, images, logos, icons, etc.) are protected by intellectual property rights and are the exclusive property of baby compagnie. Any reproduction, distribution, modification or use of these elements, without prior authorization, is strictly prohibited and constitutes a violation of copyright.

4. Personal data

Data collection:
We collect certain information when you browse our site, place an order or sign up for our newsletter. This data is necessary to process your orders and improve our services.

Data controller:
baby compagnie is responsible for processing personal data collected on this site.

Use of data:
The data collected is used only for the purpose of fulfilling your orders, monitoring your customer relationship, and improving our services. We do not sell, trade, or otherwise transfer your information to third parties without your consent, except for delivery partners and payment services.

Your rights:
In accordance with applicable law, for example, GDPR in Europe], you have the right to access, rectify, oppose, delete and port your data. To exercise this right, you can contact us at contact.babycompagnie@gmail.com

Cookies:
Our site uses cookies to improve your user experience and analyze traffic. You can manage your cookie preferences in your browser settings.

5. General Conditions of Sale (GCS)

Products:
The products offered comply with current safety standards and are described accurately on each product page. We reserve the right to change descriptions and prices without notice.

Price :
Prices displayed are in Euros and include applicable VAT. Shipping costs are calculated at the time of order.

Payment :
Payment can be made by [credit card, PayPal, etc.]. Order will be shipped once payment is received.

Delivery :
We ship worldwide. Delivery times are indicative and may vary depending on destination and transport conditions.

Right of withdrawal:
In accordance with the law, you have [14 days] to withdraw and return your purchase without justification. The return costs are your responsibility, except in the case of a defective or non-compliant product.

Guarantee :
Our products are covered by a legal guarantee of conformity and a guarantee against hidden defects. For any complaints, contact us at contact.babycompagnie@gmail.com

6. Liability

baby compagnie cannot be held responsible for direct or indirect damage resulting from the use of the site, particularly in the event of a computer virus, loss of data, or various malfunctions.

7. Applicable law and jurisdiction

These legal notices are governed by the applicable law, for example, French. In the event of a dispute, the French courts will have sole jurisdiction.

8. Modifications to the legal notices reserves the right to modify these legal notices at any time. The modifications will be applicable as soon as they are posted online.

Privacy Policy

Last updated: 03/09/2024

At Baby compagnie, the protection of your personal data is a priority. This privacy policy informs you about how we collect, use and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and the amended "Informatique et Libertés" law of 6 January 1978.

1. Data controller

The person responsible for processing personal data collected on this site is:

• Company name: Baby compagnie
• E-mail: [ contact.babycompagnie@gmail.com ]
• SIRET number: 951 677 475 00018

2. Data collected

We collect several types of personal data in the course of our business, including, but not limited to:

• Identification information : name, first name, email address, telephone number, postal address.
• Payment information : bank details (via secure providers), transaction history.
• Connection data : IP address, browser type, pages visited, duration of visit, logs.
• Commercial information : purchase history, product preferences, customer service interactions.

This data is collected mainly during:

• Creating your customer account.
• Placing an order on our site.
• Subscription to our newsletter.
• Using our contact form or online chat.

3. Purposes of processing

The personal data we collect is used for the following purposes:

• Order and delivery management : processing, execution and tracking of orders.
• Customer relationship management : responses to requests, after-sales service, product returns.
• Improving the user experience : personalizing offers, analyzing site usage.
• Commercial prospecting : sending information, promotions and newsletters (subject to your prior consent).
• Compliance with legal obligations : compliance with French and European laws, particularly tax and accounting laws.

4. Sharing of data

Your personal data may be shared with:

• Service providers : external companies that support our business (carriers, payment services, web hosting, etc.).
• Competent authorities : in the context of compliance with legal obligations or to respond to legal requests from these authorities.

We promise to never sell, rent or exchange your personal data with third parties without your explicit consent.

5. Data retention period

We keep your personal data only for the period necessary for the purposes for which it was collected, in particular:

• Order data : kept for the duration of the commercial relationship and archived for 5 years for accounting purposes.
• Commercial prospecting data : kept until you unsubscribe or for 3 years after the last interaction.
• Connection data : kept for 1 year in accordance with current regulations.

6. Data security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access.

7. Your rights

In accordance with the "Informatique et Libertés" law and the GDPR, you have the following rights over your personal data:

• Right of access : you can request access to the personal data we hold about you.
• Right of rectification : you can request the correction of inaccurate or incomplete data.
• Right to erasure : you can request the deletion of your personal data, subject to our legal retention obligations.
• Right to restriction of processing : you can request the restriction of the processing of your data in certain cases provided for by law.
• Right to object : you can object to the processing of your data for legitimate reasons, or at any time to processing for commercial prospecting purposes.
• Right to portability : you have the right to receive your data in a structured, commonly used and machine-readable format, or to transmit it directly to another data controller.

To exercise these rights, you can contact us by email at [ contact.babycompagnie@gmail.com ] or on the contact page of our site. Please attach a copy of your ID to validate your request.

8. Use of cookies

We use cookies and similar technologies to improve your browsing experience on our site, analyze traffic and personalize content. You can set your browser to accept or reject cookies, or be informed when a cookie is placed on your device. For more information, see our [Cookie Policy].

9. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an update of the date at the top of the page. We encourage you to periodically review this page to stay informed of any changes.

10. Contact

For any questions regarding this privacy policy or the management of your personal data, you can contact us at:

• E-mail: [ contact.babycompagnie@gmail.com ]
• Or directly via the contact page of our website.

These General Terms and Conditions of Sale (GTC) govern all transactions carried out on the baby compagnie website operated by DFC. By validating an order, the customer accepts these GTC without reservation.

1. Company identification

• Company Name: DFC
• site name: baby company
• Legal form: sole proprietorship
• SIRET number: 951 677 475 00018
• Contact: contact.babycompagnie@gmail.com

2. Purpose

The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in the context of the online sale of products offered by DFC on the baby compagnie website.

3. Products

The products offered for sale are those that appear on the site on the day of consultation by the customer, within the limit of available stocks. Each product is accompanied by a detailed description. The photographs of the products are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to colors.

4. Price

Prices are indicated in euros (€) including all taxes (TTC), excluding delivery costs. baby compagnie reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time the order is registered.

5. Order

The customer places his order online from the online catalog and using the form contained therein. Any order implies acceptance of the prices and descriptions of the products available for sale. baby compagnie will acknowledge receipt of the order upon validation by sending a confirmation email. The sale will only be considered final after sending this confirmation and receipt of the total price.

6. Payment terms

Payment is due immediately upon ordering. The customer can pay for their order by [Credit card, PayPal, bank transfer, etc.]. Payment information is transmitted securely according to industry standards (SSL, PCI-DSS, etc.). baby compagnie reserves the right to refuse any order or delivery in the event of a dispute with the customer, particularly in the event of non-payment.

7. Delivery

The products are delivered to the delivery address indicated by the customer when ordering. Delivery times are given for information purposes only. baby compagnie cannot be held responsible for any delay in delivery due to the carrier or any other cause beyond its control.

• Delivery areas: Metropolitan France, European Union, international,
• Shipping costs: Shipping costs are indicated at the time of ordering and vary depending on the weight of the products and the destination.

8. Right of withdrawal

In accordance with articles L221-18 et seq. of the Consumer Code, the customer has a period of 14 calendar days from receipt of the product to exercise his right of withdrawal without having to provide reasons or pay penalties.

• Terms of exercise: To exercise his right of withdrawal, the customer must notify his decision by a clear written declaration (by e-mail). A withdrawal form can be made available.
• Return of products: Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) within 14 days of notification of withdrawal. Return costs are the responsibility of the customer.
• Refund: Refunds will be made within 14 days of receipt of the products or proof of shipment, via the same payment method used when ordering.

9. Warranty

All products sold on the [Website name] website benefit from the legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

• Legal guarantee of conformity: The customer has a period of 2 years from the delivery of the product to take action. He can choose between repair or replacement of the product, subject to the cost conditions provided for in article L217-9 of the Consumer Code.
• Warranty against hidden defects: The customer may decide to implement the warranty against hidden defects of the product sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction in the price.

10. Liability

Baby Compagnie cannot be held liable in the event of non-performance or poor performance of the contract due to the actions of the customer, an unforeseeable and insurmountable act of a third party or a case of force majeure as defined by French case law.

11. Personal data

The information collected during the order is necessary for the management of the order and the improvement of services. They are processed in accordance with our [Privacy Policy], available on our site. In accordance with the Data Protection Act and the GDPR, the customer has the right to access, rectify, oppose and delete their personal data. These rights can be exercised by contacting [ contact.babycompagnie@gmail.com ].

12. Intellectual property

All elements of the baby compagnie site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of DFC. Any total or partial reproduction, modification or use of these elements for any reason whatsoever is strictly prohibited.

13. Applicable law and disputes

These General Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action. If no agreement is reached, the dispute will be brought before the competent courts.

14. Modification of the T&Cs

baby compagnie reserves the right to modify these T&Cs at any time. The new T&Cs will be applicable as soon as they are posted online for all orders after this date.